Position: Systems Technician
Market / Division: Fusework Studios
FLSA Status: Non-Exempt
Position Reports To: Director of Systems Architecture

POSITION SUMMARY
The Systems Technician is a problem solver who must “think on his feet.” The required skill set must include the ability to troubleshoot and repair products and services of medium complexity. The Service Technician supports systems that include, but are not limited to, PC-based equipment (including peripherals), networks, servers, peripherals, printers, switches, and storage devices at customer locations.

TASKS, DUTIES AND RESPONSIBILITIES OF THE POSITION

• Supporting several diverse systems including, but not limited to: Windows operating systems for desktops and servers.
• Network discovery and documentation.
• Serve as a member of the support team for users on all hardware and software.
• Provide technical support for hardware, software and communications.
• Help with network administration and support.

KNOWLEDGE, SKILLS AND ABILITIES NEEDED

• Proven hands-on desktop support experience in a Windows OS environment (minimum two years).
• Proven technical documentation skills.
• Excellent communications skills.
• Proven background in most of the following: network device support, enterprise back-up solutions, MS Office
• support, Smartphone/PDA support, Linux support, and Macintosh support.
• Attention to detail
• Ability to problem solve
• Computer skills
• Ability to work constructively as part of a team
• Familiarity with various tech-related forums and resources
• Willingness to learn new technologies
• High marks in the areas of Integrity, Performance, Work Ethic, Professionalism, Strategic Thinking and
• Community Involvement.

LOCATION
Position available in Muncie, IN

HOURS
Available for 40+ hours per week

To apply for this position please contact Diana Wood via direct message to dwood@rutter.net.

MENTAL REQUIREMENTS OF THE POSITION
Must understand vague and implicit instructions and react favorably in all work situations; must be mentally
adaptable and flexible in dealing with a variety of people; is frequently called upon to handle difficult situations.
Must be knowledgeable in office procedures, and able to answer questions in a professional and friendly manner;
must be able to compile computer reports. Must understand people and be able to communicate effectively with
them.

EQUIPMENT USED

• Computer
• Telephone
• E-mail

WORKING CONDITIONS
Occasionally called upon to work after normal office hours in order to meet a deadline.
The specific statements shown in each section of this description are not intended to be all-inclusive. They
represent typical elements and criteria necessary to successfully perform the duties of the job.