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Situation
G & G, like many companies today, was receiving a huge amount of “spam” e-mails in all of their employee mailboxes. They had purchased an “over-the-counter” software solution to resolve the problem but their server and the software couldn't seem to communicate. Despite a number of attempts to fix the problem, it only compounded. To make matters worse, important, legitimate e-mails for company executives were being filtered causing a disruption of communication and business.
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Solution
FuseWork came in and did a full analysis of the client's network and server configuration the very same day as the call was received. Our Managed IT support team then reconfigured the network at G & G to accept communication from the software solution the client had originally purchased, saving them the cost of that investment. In addition, the Fusework team, in conjunction with G & G's internal IT staff, surveyed each employee of the company to find out their specific e-mail usage and needs both current and future.
Then, we configured the server to allow each employee to make decisions about their own spam filtering since some of the e-mails being received were from legitimate vendors and customers. At the end of the day, G & G was able to use their original solution, improve the process to allow employees to have more interactive email control and best of all, no more spam!
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