Goodwill Industries had a good news bad news scenario with regards to their brand identity. The good news is many people were familiar with Goodwill as a place to donate used clothing and household items as well as a place to get great bargains on the same at their thrift stores. The bad news was that Goodwill has a number of other divisions with their organization that are also great programs, including their commercial services division which does contract work for a variety of manufacturers while creating jobs for their Goodwill clients. They needed a way to piggyback on the Goodwill brand name but also establish an identity for the commercials services division.
Solution
Goodwill chose to partner with Fusework Studios to develop a new Internet presence for the Commercial Services portion of their business. Fusework learned of the high rate of satisfaction of their customers and the professionalism of the staff and facility. We decided to “tell their story” with a high quality video that featured testimonials from satisfied customers and lots of footage of their operation in action. Both were strong points of difference. The video was then placed on the home page of the new web site with a prominent marker to attract attention. The home page also included a quick link to request a quote for their services. Visitors to the site can immediately associate with the Goodwill brand but also quickly learn what the division does. This is an example of prominent multimedia usage and a conversion point to make it easy for visitors to connect with Goodwill Commercial Services.